Shipping policy

📦 Kumar Creative – Shipping Policy

1. Overview

Thank you for shopping at Kumar Creative. This Shipping Policy explains how we process and deliver your orders placed through kumarcreative.co.uk.

By placing an order, you agree to the terms below.


2. Order Processing

Once your order is placed and payment is confirmed:

  • Orders are processed within 3–5 business days (excluding weekends and UK holidays).
  • Custom or personalised items may take 4–6 business days before dispatch.

You will receive a confirmation email when your order is successful and a shipment notification with tracking details once it is dispatched.


3. Shipping Destinations

We currently ship to most countries including:

  • United Kingdom
  • Europe
  • North America
  • Australia & New Zealand
  • Rest of World

Availability and shipping costs will be shown at checkout before payment.


4. Shipping Methods & Delivery Times

Delivery times are estimates and may vary:

📍 United Kingdom

  • Standard Delivery: 3-7 business days

Europe

  • Standard Shipping: 7–12 business days

United States & Canada

  • Standard Shipping: 7–10 business days

Australia & New Zealand

  • Standard Shipping: 9–14 business days

Rest of World

  • Standard Shipping: 10–21 business days

Delivery times do not include order processing time.


5. Shipping Costs

Shipping charges are calculated based on:

  • Destination country
  • Selected shipping method
  • Total weight of your order

Shipping costs are displayed at checkout before payment.

Free Shipping promotions may apply during special sales.


6. Tracking Your Order

Once your order is shipped:

  • You will receive a tracking number by email.
  • Use the tracking link to follow your parcel until delivery.

If you don’t receive tracking details within 5 business days of purchase, contact us.


7. Customs, Duties & Taxes

For international orders:

  • Import duties, taxes, and customs fees may apply depending on your country.
  • These charges are not included in your order total and are the responsibility of the customer.

Check your national customs policies before ordering.


8. Delivery Issues

If your order:

  • Arrives damaged
  • Is lost in transit
  • Is incorrect

Contact us immediately at support@kumarcreative.co.uk with:

  • Your order number
  • Photos of the package/item (if damaged)

We’ll help resolve the issue quickly.


9. Address Changes

Please ensure your shipping address is correct before checkout. If you need to update your address after ordering:

  • We cannot guarantee address changes
  • Please double-check your shipping address at checkout


10. Contact Us

For shipping questions or assistance:

📧 Email: support@kumarcreative.co.uk
📍 Kumar Creative – UK Online Store